WHOLESALE CLIENTS WITH B2B ACCESS
Who should I contact regarding a warranty claim for my device?
In case you need to file a warranty complaint about your device, please get in touch with the Customer Service Office at the phone number 446824004 or by email at geko@geko.pl. Alternatively, you can contact your sales representative to determine the way of delivering the damaged product. *Note! Geko Service does not accept paid shipments with costs incurred as the recipient.
How to prepare the parcel?
The parcel should be packed in a way that ensures safe transport throughout the entire route from the sender to the recipient. It should have appropriate security measures inside. The product cannot be flooded with oil - this poses a risk of the prohibited substance leaking out and causing numerous damages.
The outer carton should have a regular shape, and the package cannot weigh more than 30 kg. Heavier products must be transported on pallets.
The necessary documents must be attached to the package.
What documents should be attached to the complaint shipment?
It is necessary to include a properly filled-out protocol. To download, click here -> .... -< - please pay attention to fill in the sender's contact details accurately - describe any noticed damages in detail if possible - please attach a copy of the invoice/indicate the document number confirming the purchase and the product's warranty period.
INDIVIDUAL CUSTOMERS
Who should I contact regarding a warranty claim for my device?
If you own a Geko brand product that was purchased online or in-store, please contact the seller from whom the purchase was made. Geko Service cannot pick up the device from you.
Can a product no longer under warranty be sent to the service?
In such situations, Geko Service provides a paid repair service. In such a case, you must deliver the parcel yourself (the Geko Service does not accept paid shipments that incur costs to you as the recipient), attach a document containing detailed contact details and, if possible, a description of the noticed defect.
First, the device is diagnosed. The cost of checking the device depends on the type of product. Then, by e-mail or telephone, the customer is informed about the cost estimate for repairing the device. After reading the estimate, the customer has 48 hours to decide to repair the device. If the customer does not agree to the repair, the customer bears the inspection costs of checking the device and returning it.
Can spare parts be purchased for Geko products?
We have spare parts for most of our tools. Their availability can be checked on the B2b platform (registered wholesale customers) or individually at retail on the website www.gekopolska.pl. We recommend using the search engine. In addition, the Geko Service also has warehouses with spare parts that are not listed on the website. The availability of these parts can be checked by submitting an e-mail inquiry to: Serwis@geko.pl or by phone at 698 642 358. If availability is confirmed, the order should be confirmed by e-mail. Parts are sent by cash on delivery via the DPD forwarding company. Personal collection of ordered parts can be made at Geko's address after the prior arrangement.
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